Payment and Refund Policy

visas.com.au is operated by BLCL Pty Ltd (ABN 36 648 729 408) of 42 Bonds Street, Peakhurst NSW 2210, Australia. References to visas.com.au, the Platform, we, us or our are references to BLCL Pty Ltd unless the context requires otherwise.

This Policy applies to payments made to BLCL Pty Ltd through visas.com.au, including Premium Membership and any separately identified Platform service.

Prices are displayed in Australian dollars unless stated otherwise. GST treatment will be shown where applicable. The amount payable is confirmed before checkout.

Payments are processed by Stripe or another disclosed provider. We do not store complete card numbers. You authorise recurring charges only where the checkout clearly identifies a subscription.

If payment fails, we may retry the payment, request updated details and temporarily suspend paid features. We will not impose undisclosed fees.

Nothing limits rights under the Australian Consumer Law. Refunds or other remedies will be provided where required by law, including where a paid Platform service is not supplied with due care and skill or is materially different from what was represented.

For change of mind, prepaid subscription fees are generally non-refundable once the relevant billing period begins, but we may consider exceptional circumstances fairly.

Report suspected duplicate or unauthorised charges promptly to info@visas.com.au. We may request information reasonably needed to investigate.

Before initiating a chargeback, please contact us so we can investigate. This does not restrict any right to dispute a payment with your financial institution.

Receipts and invoices should be available through the relevant account or supplied electronically.

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Questions: info@visas.com.au